A practical directory for Holyrood Estate residents and leaseholders
Below you’ll find the most useful phone numbers and contact details for Southampton City Council, emergency services, housing support, and local organisations. This page is designed to save you time, reduce frustration, and help you get the right support quickly.
If you think something is missing, let us know — we’ll keep this page updated.
0800 111 999
105
(Southern Water) 0330 303 0368
023 8023 3344 (out of hours)
0808 2000 247 (National Helpline)
(NHS): 111 (option 2)
For repairs inside your home or in communal areas.
General repairs: 023 8083 3006
Emergency repairs (out of hours): 023 8023 3344
Report online: via the council website
For service charges, accounts, Section 20, and lease queries.
Leasehold Team: 023 8083 3006 (main switchboard can direct you)
Email: leasehold@southampton.gov.uk (if applicable)
For homelessness, urgent housing issues, or advice.
Housing Advice Line: 023 8083 3006
Out of hours emergencies: 023 8023 3344
General enquiries for any council department.
023 8022 3855
For formal complaints about any council service.
Email: gateway@southampton.gov.uk
Switchboard: 023 8022 3855
For issues with Holyrood’s district heating system:
Report heating/hot water faults: 023 8083 3006
Emergency loss of heating/hot water: 023 8023 3344 (out of hours)
999
101
Via the Hampshire Constabulary website
Bargate Neighbourhood Policing Team (covers Holyrood)
For noise, nuisance, neighbour issues, and persistent ASB.
ASB Reporting: 023 8083 3006 (via council switchboard)
101 (non‑emergency)
999 (if crime in progress)
Free, impartial advice for leaseholders.
Website: www.lease-advice.org
Phone: 020 7832 2500
Help with housing, legal issues, and financial concerns.
Phone: 0808 278 7862
For challenging service charges or disputes.
Website: gov.uk/courts-tribunals/first-tier-tribunal-property-chamber
Free disrepair assessments and legal support.
Phone: 0800 030 4669 / 07508 880 777
Email: help@supportfortenants.co.uk
Support for parents, children, and young people.
Phone: 023 8083 3006 (general council line)
Joint work between council, police, and partners.
Contact via council switchboard: 023 8022 3855
📍 St Mary’s Surgery, 1 Johnson Street, Southampton SO14 1LT 📞 023 8033 3778 🕒 Mon–Fri, closed weekends Services: Prescriptions, repeat dispensing, health advice
📍 59–61 Above Bar St, Southampton SO14 7DZ 📞 023 8033 8831 Services: Prescriptions, health & beauty, pharmacy services
📍 32–34 Above Bar St, Southampton SO14 7DR 📞 023 8022 5404 Services: Prescriptions, health products, click & collect
📍 1 Johnson Street, Southampton SO14 1LT 📞 023 8033 3778 🌐 www.stmaryssurgery.nhs.uk (stmaryssurgery.nhs.uk in Bing) Services: GP appointments, nurse clinics, repeat prescriptions
📍 60–68 Derby Road, Southampton SO14 0RN 📞 023 8033 3778 (shared line with St Mary’s) Services: GP services, chronic illness support, vaccinations
📍 131 Banister Road, Southampton SO15 2FJ 📞 023 8022 3311 🌐 www.banistersurgery.co.uk (banistersurgery.co.uk in Bing) Services: GP services, health checks, online consultations
📍 153 High Street, Southampton SO14 2BT 📞 023 8022 5633 Services: NHS & private dentistry, emergency appointments
📍 Unit 2, The Blake Building, Ocean Way, SO14 3LN 📞 023 8033 3388 Services: Private dentistry, cosmetic treatments
📍 Brintons Terrace, Southampton SO14 0YG 📞 0300 123 3919 Services: Minor injuries, community services
📍 Tremona Road, Southampton SO16 6YD 📞 023 8077 7222 Services: A&E, major hospital services
📍 West Quay Retail Park, SO15 1BA 📞 023 8022 6300
📧 info@shelter.org.uk (General enquiries — they also have local advice lines via their website)
📧 advice@southamptoncab.org.uk
📧 office@lawcentres.org.uk
📧 office@publiclawproject.org.uk
📧 info@justicefortenants.org
📧 info@lease-advice.org
📧 office@lawcentres.org.uk
📧 office@publiclawproject.org.uk
📧 info@justicefortenants.org
📧 info@southampton-city.ac.uk
No email — contact via GOV.UK or phone.
📧 libraries@southampton.gov.uk
They do not publish direct email addresses. Contact is via: 🌐 https://www.hampshire.police.uk → “Contact us” → “Neighbourhood team”
📧 community.safety@southampton.gov.uk
They do not use email for security reasons. Anonymous reporting only: 🌐 https://crimestoppers-uk.org
📧 southampton@streetpastors.org.uk
📧 enquiries@nolimitshelp.org.uk
📧 info@ymca-fg.org
No direct email — contact via SCC: 📧 familyhubs@southampton.gov.uk
📧 foundation@saintsfc.co.uk
📧 info@solentmind.org.uk
📧 info@steps2wellbeing.co.uk
📧 jo@samaritans.org (For emotional support — not for emergencies)
📧 info@solent.nhs.uk
📧 info@healthwatchsouthampton.co.uk
📧 adult.socialcareconnect@southampton.gov.uk
📧 solinked@southamptonvs.org.uk
📧 office@southamptoncitymission.co.uk
These are usually Facebook‑based groups — no central email.
Contact Details
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